Are you looking for the right PBX (Private Branch Exchange) phone system for your business? If so, it’s difficult to know what to look for among the numerous vendors available selling different PBX services. Whether you’re looking to create a small business phone system or a complex system for enterprises, a PBX phone system is essential. This is a key component of making your business more efficient and professional.
This article will look at a number of aspects to consider when choosing the right PBX system for business. It will include:
- Ease of Customization
- Device Compatibility
- Interactive Voice Recognition (IVR)
- Availability of Extensions, Features, and Add-ons
Ease of Customization
No two PBX directories are the same. Instead, your PBX should be able to fit how you run your business. For instance, some companies only use PBX systems for their general customer service lines to redirect callers to dedicated lines. Some examples include tech support, customer service, etc. Others, like startups, use it as a small business phone system to appear larger, creating “departments” for individual staff members (some just using their cell phones, too).
Whatever your needs, you’ll want to verify that your service provider offers easy ways to customize your directory. Look for an intuitive dashboard that can be changed as needed, with the changes taking effect immediately.
Another item you should look for when choosing the right PBX phone system for business is whether it can be used with a wide variety of devices. It’s common to hear complaints about how some PBX vendors only enable proprietary devices (like headsets) to handle inbound calls. These expenses can be wasteful, especially when many service providers enable your PBX to work with cell phones, laptops, tablets, landlines, and more.
Interactive Voice Recognition (IVR)
Perhaps one of the most important phone services for business you need is IVR. Short for Interactive Voice Recognition, supplementing your phone system enables callers to use voice commands to provide information and navigate through your directory. Many benefits are available when using IVR. These include:
- Higher customer satisfaction (due to the speed and efficiency of voice vs. dialed commands)
- Accommodating individuals with mobility impairments
- Streamlining inbound calls
- Enabling more accurate and specific questions
Not every telecom service provider offers IVR phone services for business. That’s why choosing a qualified service provider, like United World Telecom, is the right choice to integrate IVR into your phone system.
Extensions, Add-ons, and Features
Remember that there’s more to setting up a PBX than creating directories for staff members and departments. Service providers can offer ways to process calls to a PBX in a more efficient manner.
Using United World Telecom as an example, your business can alter your PBX with add-ons that augment its capabilities. For instance, you can use an add-on called “time of day routing” that redirects inbound calls to another destination number depending on the time of day a call is placed. For instance, your business may be staffed between 9 – 5 for business hours, and routes calls made after this time period directly to a PBX to ensure callers can get the information they need.
Author Biography – As a long-time technology writer, Tom Senkus seeks to share his knowledge about evolving trends in business. His work has been featured in over 150+ publications..